ENGLISH GREYHOUND DERBY TICKETS – TERMS AND CONDITIONS OF SALE AND ISSUE 

1. Definitions
   

In these Conditions of Sale and Issue the following words and phrases shall have the following meanings: 

“Conditions of Sale and Issue” means these terms and conditions governing the sale, issue and use of a Ticket. 
“Ground Regulations” means those ground regulations issued by the owner or operator of Towcester Racecourse from time to time that set out the terms and conditions upon which spectators are granted entry to Towcester Racecourse. 
“Meeting” means any Meeting staged by Towcester Racecourse. 
“Site” means the online store for the purchase of Tickets at www. tickets.greyhoundracinguk.com. 
“Ticket” means a printed paper ticket or electronic access card (and/or any rights arising out of or in connection with that paper ticket or electronic access card) for admission to a Meeting. 

“Terms & Conditions of Entry” means: – 
(a) each of the rules and regulations of Towcester Racecourse; 
(b) these Conditions of Sale and Issue; and 
(c) Towcester Racecourse’s Ticket Refund Policy. 

“Terms of Use” means the terms which govern your use of the Site, which are available here. 
 

2. Ordering tickets through the Site
   
   2.1. Your use of the Site is subject always to our Terms of Use, which you must comply with at all times when using the Site.  
    
   2.2. You must be at least 16 years old to place an order for Tickets through the Site. 
    
   2.3. To place an order for Tickets please follow the instructions on the Site.  You will be given the opportunity to check the details of your order before you confirm it. 
    
   2.4. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order (“Order Confirmation”). The contract between you and Towcester Racecourse will be formed when Towcester Racecourse sends you the Order Confirmation. 
    
   3. Pricing and Payment 
    
   3.1. All orders are subject to availability and confirmation of the order price. If Towcester Racecourse discovers an error in the price of any Tickets which you have ordered Towcester Racecourse will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If Towcester Racecourse is unable to contact you it will treat the order as cancelled. If you choose to cancel your order and you have already paid for the Tickets, you will receive a full refund within 14 days.  
    
   3.2. If, for any reason other than a breach by you of these Conditions of Sale and Issue, Towcester Racecourse is unable to supply you with a Ticket, for example because that Ticket is no longer available, Towcester Racecourse will inform you by email as soon as possible.  If you have already paid for that Ticket, you will receive a full refund within 14 days. 
    
   3.3. Prices are inclusive of VAT at the applicable rate within the UK. Delivery costs will be charged in addition.  Such additional charges are clearly displayed on the payment screen on the Site prior to completing your order. 
    
   3.4. Payment may be made by credit or debit card (Visa Debit and Credit, MasterCard and Maestro). Upon receiving your order Towcester Racecourse will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Tickets will not be dispatched until this pre-authorisation check has been completed.  Your card will be charged or debited once the order has been accepted. 
    
   4. Promotional codes 
    
   4.1. You acknowledge that, where you use a promotional code to purchase your ticket(s), the following additional conditions shall apply: 
    
   4.1.1. all promotional code ticket offers are subject to availability;  
    
   4.1.2. tickets purchased using a promotional code will be for a pre-defined area within the racecourse reserved  for the relevant promotion (such area to be selected by Towcester Racecourse acting in its sole discretion); 
    
   4.1.3. the value of each promotional code and amount of promotional codes issued shall be decided by Towcester Racecourse (acting in its sole discretion); 
    
   4.1.4. each promotional code issued shall be specific to an individual Meeting. The expiry date of each promotional code (unless otherwise stated in writing) shall be the day of the Meeting to which the promotional code relates;  
    
   4.1.5. promotional codes are non-exchangeable, non-transferable, and not redeemable for cash or other offers (in whole or in part); 
    
   4.1.6. you may purchase a maximum of eight tickets for each Meeting using a promotional code; 
    
   4.1.7. you must only use promotional codes which have been issued to you by a third party which has been authorised to issue such codes by Towcester Racecourse; 
    
   4.1.8. Towcester Racecourse reserves the right to cancel and/or withdraw any promotional code at any time. 
3. 
   Delivery
    
   5.1. Delivery of an order shall be completed when Towcester Racecourse delivers the Tickets to the address you give when you place your order and the Tickets will be your responsibility from that time. 
    
   5.2. If Tickets are returned to Towcester Racecourse undelivered Towcester Racecourse will attempt to contact you to arrange redelivery or require you to collect your Tickets in person. You may be required to pay an additional redelivery charge for Tickets that are re-sent to you. If Towcester Racecourse is unable to redeliver Tickets to you within a reasonable period prior to the relevant Meeting, you will be deemed to have forfeited the Tickets and Towcester Racecourse may refund you the value of the Tickets and sell them to another person. 
    
   5.3. If you order Tickets within 3 days of the relevant Meeting, Towcester Racecourse may require you to collect them in person. 
    
   6. Issue of Tickets 
    
   6.1. The issue of a Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry. 
    
   6.2. By applying to purchase a Ticket and/or using the same you hereby warrant and represent that you are authorised to purchase the ticket. 
    
   7. Admission to the Ground 
    
   7.1. Use of a Ticket constitutes acceptance of the Terms & Conditions of Entry. 
    
   7.2. A Ticket permits you to occupy, at the relevant Meeting (but not otherwise), the area indicated on that Ticket or such other alternative area as Towcester Racecourse and/or Ground owner/operator may allocate to you, acting reasonably. No adult admission to family areas unless accompanying children; purchase and use of family enclosure tickets may be subject to restrictions and/or terms issued by Towcester Racecourse from time to time. 
    
   7.3. For the avoidance of doubt, any attempt to gain access to the Ground wearing inappropriate clothing may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative will be offered. 
    
   7.4. Save as set out in clause 7.5 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Meeting or any aspect of it. Any person acting in breach of this provision shall be required to deliver up films, files, tapes or discs of such recording to Towcester Racecourse and copyright in any unauthorised recording or transmission is assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to Towcester Racecourse. 
    
   7.5. Subject to the provisions of clause 7.4 above, mobile telephones are permitted within the Ground, provided that they are used for bona fide personal and private purposes only. 
    
   7.6. Save for official branding on clothing, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials. 
    
   7.7. You shall not bring or attempt to bring into the Ground any of the following: (i) bottled or canned foods or beverages; (ii) any other foodstuffs; (iii) any alcoholic beverage whatsoever. Refreshment facilities will be made available inside the Ground. 
    
   7.8. You shall not offer (either free or for sale by any person) within the Ground any goods (including literature) of any nature without the express written permission of Towcester Racecourse. 
    
   7.9. Each person attending a Meeting at the Ground consents to: (i) the recording of his or her likeness and/or voice by any means (including, but not limited to, audio and visual recordings by television cameras and photographers) (together “Image”); and (ii) the commercial exploitation throughout the world of his/her Image by any means and without compensation. 
    
   7.10. Towcester Racecourse and the Ground owner reserve the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry. 
    
   8. Non-transfer of Tickets 
    
   8.1. A Ticket is issued for your sole use and you shall not resell or (save as set out in clauses 8.3 and 8.4 below) transfer any Ticket to any other person without the prior written consent of Towcester Racecourse. 
    
   8.2. Without prejudice to the general wording set out in clause 8.1 above, no Ticket may: 
    
   8.2.1. be used for any promotional or commercial purpose whatsoever (including, by way of example, in any competition, auction, give-away, lottery or as a premium); or 
   8.2.2. be transferred, lent or sold to any third party for use as part of a hospitality or travel package; or 
    
   8.2.3. be given to any third party who agrees to buy a good or service in return, unless you have the prior written consent of Towcester Racecourse. 
    
   8.3. If more than one Ticket is issued to you, one Ticket must be retained by you for your personal use (subject to clause 8.4 below) and the remainder may be transferred to the natural person(s) intending to accompany you to the Meeting, provided that: 
    
   8.3.1. such person(s) is/are known to you and would be entitled (under the Terms & Conditions of Entry) to purchase such a Ticket; 
    
   8.3.2. such transfer takes place in consideration of no payment or benefit in excess of face value of the Ticket;(c) such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business; 
    
   8.3.3. such transfer is subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 9) apply to such person as if he/she were the original purchaser of the Ticket (and you must inform the person of this); and 
    
   8.3.4. you must provide the name and address of such person(s) when asked to do so by any official, steward or employee of Towcester Racecourse or the Ground owner/operator or any police officer. 
    
   8.4. In the event that you and/or the person(s) intending to accompany you to the Meeting are unable to use any Ticket then you may transfer the Ticket(s) to another natural person, provided that: 
    
   8.4.1. such other person(s) is/are known to you and would be entitled (under the Terms & Conditions of Entry) to purchase such a Ticket; 
    
   8.4.2. such transfer takes place in consideration of no payment or benefit in excess of face value of the Ticket; 
    
   8.4.3. such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business; 
    
   8.4.4. such transfer is subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 9) apply to such other person as if he/she were the original purchaser of the Ticket (and you must inform the other person of this); and 
    
   8.4.5. you must provide the name and address of such other person(s) when asked to do so by any official, steward or employee of Towcester Racecourse or the Ground owner/operator or any police officer. 
    
   8.5. All Tickets will remain the property of Towcester Racecourse at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of Towcester Racecourse, the Ground owner/operator or any police officer. Towcester Racecourse reserves the right to retain any Ticket at any time. 
    
   8.6. If a Ticket is obtained or used in breach of the Terms & Conditions of Entry, the Ticket will automatically be void, the Ticket will be cancelled, all rights conferred or evidenced by the relevant Ticket shall be nullified the holder may be refused entry to, or ejected from, the Ground, and no refund will be payable. 
    
   8.7. The unauthorised sale or disposal of a Ticket is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. Towcester Racecourse will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law. 
    
   8.8. Towcester Racecourse further reserves its right to take any legal or disciplinary action against any appropriate persons as it sees fit in connection with such matters. 
    
   9. Changes to Dates and Refunds 
    
   9.1. Towcester Racecourse does not guarantee that the Meeting will take place at a particular time or on a particular date. Towcester Racecourse reserves the right to reschedule any Meeting without notice. 
    
   9.2. In the event of the postponement of a Meeting before kick-off you will be entitled to free admission to any rearranged Meeting upon presentation of your Ticket. 
    
   9.3. In the event of the abandonment of a Meeting after the first race you will be entitled to free admission to any rearranged Meeting upon presentation of your Ticket. 
    
   9.4. In the event that Towcester Racecourse is forced to hold a Meeting ‘behind closed doors’ or the postponed or abandoned Meeting is: (i) not re-arranged; or (ii) a Ticket holder is unable to attend a rearranged Meeting, Ticket holders shall be entitled to a refund in accordance with Towcester Racecourse’s Ticket Refund Policy. 
    
   9.5. Subject to clause 12.1, Towcester Racecourse and/or Ground owner will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel or accommodation costs. 
    
   10. Lost or Stolen Tickets 
    
   10.1. In order to gain admission to the Ground a Ticket must be presented in its entirety at the Meeting. 
    
   10.2. Towcester Racecourse and/or Ground owner shall not issue any replacement for a lost, stolen or destroyed Ticket. 
    
   11. Cancellation & Withdrawal of Ticket 
    
   11.1. You will not be able to cancel your order and/or seek a refund for your Tickets once ordered, except in accordance with Towcester Racecourse’s Ticket Refund Policy or in accordance with your rights as a consumer under law (for which please contact your local Citizen’s Advice Bureau). 
    
   11.2. Without prejudice to any other remedies it may have, Towcester Racecourse shall have the right in the case of any serious or persistent breach of these Terms & Conditions of Entry to cancel and withdraw any Ticket issued to you. In the event of such cancellation no refund will be paid. By way of example, the following circumstances are each considered by Towcester Racecourse to constitute a serious breach of the Terms & Conditions of Entry: 
    
   11.2.1. smoking in any part of the Ground that hasn’t been designated as a smoking area; 
    
   11.2.2. persistent standing in seated areas or gangways whilst a race is in progress; 
    
   11.2.3. using foul, obscene, abusive, racist language and/or gestures; 
    
   11.2.4. possession of any banner or flag which bears material or slogans which are offensive, obscene, abusive or racist; 
    
   11.2.5. throwing any object which may cause injury or damage to people or property; 
    
   11.2.6. any breach in relation to clauses 7.4 and/or 7.5; 
   11.2.7. unauthorised sale or transfer of any Ticket to any person (which shall include an attempt to sell or transfer a Ticket); 
    
   11.2.8. misuse of any Ticket; 
    
   11.2.9. any misrepresentation in relation to clause 6.2; 
    
   11.2.10. the supply of any misleading or incorrect information in any application; and/or any failure to pay or default of payment in respect of any sums owing to Towcester Racecourse (or any other relevant party) in respect of any Ticket. 
    
   11.3. In the event that your Ticket is withdrawn or cancelled Towcester Racecourse reserves the right to exclude you from applying for or receiving any future Meeting ticket at its discretion. Your name, identifying details and/or any photographs of you (including, but not limited to, any material being personal and/or sensitive personal data as defined under the Data Protection Act 1998) may be passed to a club, competition, the police and/or such other appropriate authority as Towcester Racecourse sees fit. 
    
   12. Exclusion of Liability 
    
   12.1. If Towcester Racecourse fails to comply with these Conditions of Sale and Issue, Towcester Racecourse is responsible for loss or damage you suffer that is a foreseeable result of Towcester Racecourse’s breach of these Conditions of Sale and Issue or Towcester Racecourse’s negligence, but Towcester Racecourse is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Towcester Racecourse’s breach or if it was contemplated by you and Towcester Racecourse at the time that you and Towcester Racecourse entered into a contract pursuant to these Conditions of Sale and Issue. 
    
   12.2. Subject to clause 12.1, and to the maximum extent permitted by law, Towcester Racecourse and Ground owner hereby exclude any liability for loss, injury or damage to persons/property in or around the Ground. 
    
   12.3. Neither Towcester Racecourse nor the Ground owner shall be responsible for any interrupted and/or restricted view of the Meeting caused by virtue of: (i) the position of the seat; and/or (ii) the action of other spectators. 
    
   13. Governing law and other provisions 
    
   13.1. These Conditions of Sale and Issue are governed by English law. This means a contract for the purchase of Tickets through the Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and Towcester Racecourse both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. 
    
   13.2. Towcester Racecourse processes information about you that you provide when placing an order on the Site in accordance with Towcester Racecourse’s Privacy Policy.  By providing this information you consent to such processing and you warrant that all information provided by you is accurate. 
    
   13.3. No other person shall have any rights to enforce any terms of a contract made between you and Towcester Racecourse pursuant to these Conditions of Sale and Issue. 
    
   13.4. Towcester Racecourse may transfer its rights and obligations under a contract with you to another organisation, but this will not affect your rights or Towcester Racecourse’s obligations under these Conditions of Sale and Issue 
    
   13.5. You may only transfer your rights or your obligations under these Conditions of Sale and Issue to another person if Towcester Racecourse agrees in writing. 
    
   13.6. If any part of these Conditions of Sale and Issue is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by Towcester Racecourse to enforce its rights or remedies under these Conditions of Sale and Issue or otherwise shall not be construed as a waiver by Towcester Racecourse of those or any other rights or remedies. 
    
   14. Contact Us 
    
   14.1. If you have any comments, questions or complaints about Tickets you wish to purchase or have purchased from Towcester Racecourse please contact Towcester Racecourse.